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Frequently asked questions

What does the Student Learning Centre (SLC) do?

We inspire students to achieve success. We support students with writing, English as a second/additional language, math, study skills and other subject-specific areas. To accomplish this, we provide workshops, individual appointments, drop-in study sessions, peer support and Nool's online resources.

How do I book an appointment with an academic subject specialist or peer tutor?

To book an appointment with an academic subject specialist or peer putor, please log on to our portal. If you have any questions or need assistance, please call 905.721.8668 ext. 6578 or email

How many appointments can I have per semester?

For writing/study skills appointments: Student may have up to two sessions per week with a semester total of 12 sessions.

For math/physics/engineering appointments: Students may have one session per week with a semester total of six sessions. A student who uses all six appointments may access further support through peer tutoring. 

For peer tutoring appointments: Students may have up to two sessions per week with a semester total of 12 sessions.

Can I cancel my appointment on the same day?

The SLC encourages 48 hours notice to cancel an appointment. 

Appointments cancelled with less than 48 hours’ notice:

  • Will be counted as a no-show.
  • After three no-shows, a student will be barred from accessing the SLC’s service for the remainder of the semester.
  • Will result in one session taken off the semester total.

Do I always have to book my appointment in advance?

Appointments should be made in advance, especially during peak times (a few weeks prior and leading up to midterms and final exams). However, the SLC offers drop-in study sessions called the Math Circle, Physics Space, Engineers' Ring, Writing Room and Peer Tutor Drop-in Hours. You can find the schedule for these drop-in sessions on the Student Life portal or on our Peer tutoring and Peer Assisted Study Sessions (PASS) pages. 

Can I expect the same type of help from my peer tutor or academic subject specialist as I would from my teaching assistant (TA)?

The role of the peer tutor and academic subject specialist is distinct from that of the teaching assistant (TA). Students may be referred back to their course instructor or TA for more specific course-related support.

Do you have any online resources to help students?

Yes, we do. Please visit the Nool website for online resources in math, writing, English as a second language and study skills.

Is there someone who will show me how to do American Psychological Association (APA), Modern Language Association (MLA) and Institute of Electrical and Electronics Engineers (IEEE) referencing?

Yes, the SLC has trained staff to support both one-on-one and workshop requests for referencing questions.

Can I get someone to proofread my paper before I hand it in?

Papers are not proofread at the SLC. We have writing staff (academic subject specialists and peer tutors) who will review a paper with you and help you understand where your mistakes are and how to correct them. Any changes are ones you, the writer, will make.

I really want to do well in university. What can I do to be successful in my courses?

The SLC offers several help sessions, academic workshops and subject specific apointments throughout the academic year. Students are encouraged to take advantage of these services included in their tuition fees. 

How do I cope with test anxiety?

You can make a one-on-one appointment with an academic subject specialist who specializes in study skills. The academic subject specialist can discuss different strategies and options for dealing with test anxiety.

What supports do you have for students with English as a Second/Additional Language (ESL/EAL)?

Writing and ESL specialists at the Student Learning Centre offer assistance in areas such as writing, editing, presentation and communication skills, assignment clarification, fluency development and grammar.

Visit the SLC in the U5 Building to find out how we can help you succeed in your studies.

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